Privacy Policy

1.0 Acknowledgement and acceptance of terms

eFactory is a product of FMS. FMS is committed to protecting your privacy. This Privacy Policy statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing our website, you acknowledge and fully understand eFactory Privacy Policy statement and freely consent to the information collection and use practices described in this Website Privacy policy Statement. In using the terms "we", "us", "our" and "eFactory" we refer to eFactory, and/or our subsidiaries. The term "you" refers to the customer and/or Merchant visiting the Website. This privacy policy is not intended to, and does not; create any contractual or other legal rights or obligations on either your or our part.

2.0 Participating Merchant Policies

Related services and offerings with links from this website, including merchant sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in eFactory services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3.0 Collection of Personal Information

When you create an eFactory account the personal information we collect may include your:
Name and Surname
Email Address
Telephone / Mobile Number
Non-personal browsing habits and click patterns

The personal information we collect from you will be used in some or all of the following ways:
To update you on the delivery of the product and for customer support purposes
To provide you with relevant product information

4.0 Collection of Computer Data

When you visit our website or subscribe to any of our services, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
Your computer's IP address
Browser type
Webpage you were visiting before you came to our site
The pages with eFactory you visit
The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.


5.0 Use and Disclosure of Personal Information

We may collect and use the following kinds of personal information provided by you for the purposes of registering with us, information about transactions carried out over the website, information that you provide for the purpose of subscribing to our services and any other information that you send to us.

We may use your personal information to send to you services and products that you purchase, supply to you services that you purchase, send you statements and invoices, collect payments from you and send you marketing communications.

Where we disclose your personal information to our agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, we may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights. Also personal Information may be disclosed where it is necessary to prevent a threat to life or health.

We may also disclose information about our users to law enforcement officers or others, in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use, respond to claims that any posting or other content violates the rights of third-parties; or protect the rights, property, or personal safety of eFactory, its users or the general public.

We may provide the data collected from you to members of our group companies or other third party including our agents and contractors in connection with the service. We will inform you prior to disclosing your information to any third party. If you can be identified from the information that is disclosed, then we will not disclose such information without prior notification to you and we will obtain your permission to do so. You may inform us at any time not to pass on or share your personal information with any third parties.

The information you provide when you subscribe to any of our services may be required to access eFactory. We will store this information and data and use it to contact you, provide you with further details of the services and otherwise for the normal use, provision of services and improvement of the Site, unless you ask us not to do so.

The information may be disclosed to third parties to enable you to gain access to any restricted part of the Site, enable you to receive information, which you have requested to be sent to you by post or for you to receive specified services.

6.0 Use of Cookies

We may use cookies to store and track information about you. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. This will assist us in measuring the effectiveness of banner advertising and provide more accurate analysis of site activity. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer.
We may use cookies to personalize or enhance your user experience.. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality. We reserve the right to share aggregated site statistics with partner companies, but this does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into eFactory a site that relies on third-party cookies). You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

7.0 Registration and purchase services

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
To fulfill your service requests for services.
To protect ourselves from liability,
To respond to legal process or comply with law, or in connection with a merger, acquisition, or liquidation of the company. We sometimes collect email addresses for purposes such as confirmation emails, authenticating user accounts, providing subscription email services, registering, etc. eFactory does not store credit card information. Credit card transactions are transmitted to a financial gateway and we endeavor to protect the security of your payment information during transmission by using Secure Sockets Layer (SSL) technology. Although we make good faith efforts to store the information in a secure operating environment that is not available to the public, we cannot guarantee complete security.

8.0 Changes to the Privacy Policy

eFactory reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our site.

9.0 Comments Questions and Complaints about Privacy Policy Statement

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at support@efactory.com.ng.

10.0 Data Security Policy

We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the site, buildings, computer rooms, office desk, technology areas, equipment and other facilities where unauthorized access by people could compromise our security.

All proprietary or confidential information, including personal data, is contained or stored on computer and any that is contained and stored on manual files is locked up and secure.

We control access to information and personal data, including existing procedures for authorizing and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption.

We maintain a business continuity plan as a contingency plan, which identifies our business functions, and assets (including personal data) that would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.

In respect of detection and investigation of breaches where they occur, we have in place relevant controls, which should alert us to a breach in security. We endeavor to investigate every breach of security.

The Company cannot guarantee the security of any personal information or data disclosed to it or collected by it.